FAQ

Frequently Asked Questions

Have questions? We have answers.

 

How can I contact On The Go?

Questions about product or sizing? We want to hear from you. Fill out our contact form here or email us directly at support@otghosiery.com for assistance.

 

How do I join your Mailing List?

Want to hear the latest news or new product launches? Fill out form here to join our email list.

 

How can I connect with On The Go! on Social Media?

On Instagram you can find us @onthegohosiery and Facebook at On The Go Hosiery – follow and like us for the latest news, promotions and new products.

 

When will my Order be Fulfilled?

All orders are processed within 2-3 business days (Mon-Fri) upon receipt, with the exception of weekends (Sat-Sun) and holidays. During peak seasons and holidays, there could be a delay in fulfillment and transit times.

 

What is your Shipping Policy?

All orders $40 or more SHIP FREE. All orders below $40 have a flat rate shipping fee of $4.95. We use USPS Priority shipping service and ship within the United States and US territories. Note: orders to Hawaii, Alaska and US territories may take longer. We currently do not ship Internationally.

 

How can I Track my Order?

Once order is shipped, you’ll receive a confirmation email with shipment details and a tracking number.

 

What is your Return and Refund Policy?

We ask that you carefully consider your product selection prior to purchasing. We Do Not offer returns, refunds or exchanges, with the exception of the product(s) received are damaged, defective or incorrect item(s) shipped.

We proudly stand behind our products and want you to be satisfied with your purchase. If you received a damaged, defective or incorrect product(s), contact us within 30 days of receipt to rectify the issue. Email us at support@otghosiery.com for questions or concerns.